What is CVS’s return policy? That is a great question that I’m sure most of us will need if we haven’t needed already! This is what their website states:
Q. What is your Return Policy for nonprescription items?
A. Our hassle-free return policy allows you to return products to any CVS/pharmacy store or by mail within 30 days of receipt, subject to a few exceptions.
Store Returns: Bring any unopened, damaged, or defective nonprescription item(s) along with your online invoice to any CVS/pharmacy store to get a credit of the full purchase price.
Mail Returns: Call our Customer Care Specialists at (888) 607-4CVS (4287) to return items by mail. We will work with you to ensure that both your return and credit refund are processed accurately.
Q. What is your Return Policy for prescription items?
A. If you have questions or concerns about prescription items in your order, please call our Customer Care Specialists at (888) 607-4CVS (4287). Due to legal restrictions, prescription medications ordered online cannot be returned to CVS/pharmacy stores.
Q. Do any products have a money-back guarantee?
A. All CVS/pharmacy Brand products and all beauty products are 100% satisfaction guaranteed or your money back. If you are dissatisfied for any reason, you can return the CVS/pharmacy Brand or beauty product (opened or unopened) along with your receipt or invoice and we will refund the full purchase price- no questions asked.
So, what is your experience?
Esther would like to know how returns are handled after you have received ECBs on the purchase. Will they give you a full refund or will they give you a refund that is less the ECBs? (Sorry I missed your full question, Esther!)